Howlish Hall Nursing Home

Howlish Hall Residents Charter is based on our Aims and Objectives set by the home on opening in 1985. To produce our charter we have also looked at the RNHA Patients Charter of Rights and the NHS Patients Charter.

To have your personal dignity respected and to be treated as an individual.
To undertake for yourself those daily living tasks which you are able to. This enhances your independence, choice and responsibility.
To provide privacy for yourself, your belongings, personal and financial affairs.
To have your cultural, religious, sexual and emotional needs accepted and respected.
To have access to facilities and services in the community to help you maintain and develop social contacts and interests.
To have regular reviews of your individual circumstances to make decisions about medical, nursing and daily living arrangements.
To have a named qualified nurse responsible for planning your treatment and nursing care and be given a clear explanation of any treatment proposed.
To be fully informed about the services the home provides and changes which affect your well-being.
To be represented by an advocate if you are unable or unwilling to discuss any problems you may have.
To have access to your personal file and to know all staff will by law keep your records confidential
To have the right to complain either informally or formally and that your complaint will be properly investigated and a clear outline of the action that will be taken.